Our Process

Your Family Vet Partner

Referral From Your Family Veterinarian

As a specialty practice, the goal of Bay Area Veterinary Surgery (BAVS) is to partner with your family veterinarian to provide the highest level of care for our patients. If you feel your pet requires specialized care or the option of advanced surgical procedures, please contact your regular veterinarian for a preliminary diagnosis and referral. Once we have your referral form, an appointment can be scheduled through your veterinarian, or by calling our office: 757-596-7100, option 1.

What To Bring To Your Appointment

11680_10200817101218303_908790294_nPlease bring the following with you to your appointment:

  • Your pet (believe it or not, sometimes people forget to bring them!)
  • Any regular medications you give your pet (apart from heart worm or flea/tick treatments)
  • Radiographs/x-rays
  • Results of any blood work or other diagnostics related to your pet’s current condition
  • BAVS Client Information Form (you may print this form and bring it with you or fill out one when you arrive at our office)

Your Initial Consultation

Please plan to be in our office for 1-1/2 to 2 hours for your initial consultation. Dr. Dassler or Dr. Watson will perform a thorough examination to determine a diagnosis. Our surgeons are well known for the extra time they take to explain all available options to our clients.

If surgery is recommended, you will be given a written estimate, which does not include post-operative overnight care at the adjacent Peninsula Emergency Veterinary Clinic (PEVC). The PEVC has a licensed veterinarian on-site 24-hours a day, and we are fortunate to have a cooperative relationship with their doctors. While our estimates try to account for any overnight care fees, you will be billed separately by the PEVC.

Pre-Operative Instructions

IMG_6242Please do not feed your pet after 10:00pm the night before surgery. You may continue to provide water.

On the day of surgery, please bring your pet to our office between the hours of 8:00am and 8:30am. The actual surgery time will depend on the number of patients who are scheduled for surgery that day and on the procedures being performed. Dr. Dassler or Dr. Watson will call you when surgery has been completed, but if it is late in the day and you have not heard from us, feel free to call and check on your pet.

We have a wide selection of foods (wet and dry) and provide patients with food and comfortable bedding while they are in our care. You are welcome to bring your pet’s own food if he/she is on a special diet. It is not necessary to bring any other personal belongings. We do our best to keep any personal items with our patients, but unfortunately things can go missing, and we do not want to be responsible for the loss of a favorite toy or blanket.

Please bring with you any medication or left-over medicine that was previously prescribed for your pet’s current problem. If your pet has a medical condition which requires long-term administrations of medications (for example, insulin for diabetes, or thyroid supplements for hypothyroidism) please speak with the surgeon to verify the best way to administer these medications on the day of surgery. Please do not bring heart worm or flea/tick treatments.

Payment

Before admittance for diagnostic procedures or surgery, we require partial payment equal to half the figure quoted in the written estimate, created at the time of your initial consultation.

It is our policy that payment in full is due when patients are released to the care of their families. Cash, debit cards, checks, major credit cards and CareCredit are accepted.

While CareCredit has several different promotional payment plans, the only one BAVS offers is for No Interest If Paid in Full within 6 Months. The CareCredit promotional plan states that no interest will be charged on the purchase amount if you pay it in full within the promotional 6-month period. If you do not, interest will be charged on the purchase amount from the original payment date, and this interest rate is 26.99%. CareCredit is subject to credit approval. For more information or pre-approval, please call: (800) 365-8295 or visit the website at: CARECREDIT.COM.

Appointments cancelled without 24-hours notice will be subject to a late cancellation fee.

Aftercare

IMG_1476In most cases surgery is performed to re-establish or address problems in structures of the body. After surgery the body will need to go through a period of healing. It is extremely important that a doctor’s recommendations be followed during this time period to avoid a complication that may lead to more patient discomfort or a potential need for additional surgery. In most cases patients should be kept less active to avoid stresses, allow for proper healing and prevent break down of the surgical repair.

At checkout you will be given a printout of detailed post-operative care and management for your pet. Please follow all instructions carefully and do not hesitate to call our office with any questions or concerns.

Follow-Up/Re-Checks

After your initial consultation, and as your pet’s case progresses, Dr. Dassler or Dr. Watson will regularly communicate with your veterinarian.

About 2 weeks after surgery, your pet will need to have sutures removed. You may have sutures removed by your family veterinarian, but we do like to check on our patients’ progress and prefer you return to our offices if at all possible — we do not charge a fee for simple suture removal.

Some orthopedic procedures require follow-up radiographs and evaluation, and there are fees for the patient exam and diagnostics. These re-check appointments are typically scheduled 8 weeks after surgery.

Please note: If we have not seen your pet for over 3 months, and you need to make an appointment, we will schedule you for a full consult, not a re-check.